Support

We are always happy to help you master the software product. Feel free to contact us with any questions, and our team will gladly assist you. Below are training videos and frequently asked questions. In the admin panel (in the desktop or tablet version), there is an interactive assistant on the right side, where you can find the necessary information about the selected tab, making it possible to learn 'on the go.' Watch the videos, register, and start working!

Training Video

Questions and Answers

In this section, you can review the most frequently asked questions and their answers.

How do I set up my domain ?
First, you need to purchase a domain name, such as 'my-name-exchange.com' (if you don't already have one). To purchase a domain, we recommend using https://cloudflare.com, where you can buy a domain and immediately set up a free SSL certificate. After that, you need to create an A-type DNS record that redirects your domain to our resource - ex365.me. Changes will not take effect immediately; it may take several hours but usually no more than 10 minutes.

If you have difficulties or have never done this before, we can quickly and freely assist you; just write to us.
Can I work without my own domain ?
Yes, upon registration, a site is automatically created for you at a link like dash.ex365.me?name=yournameexample. You can also use this link, but for your clients, it's more convenient to find you at a simple link like example.com. Therefore, we recommend spending a few minutes setting up your domain and redirecting it to our resource.
What currencies and cryptocurrencies can I exchange ?
You can add absolutely any currency to your assets. If the list of all world currencies we offer does not include the one you are interested in, just write to us, and we will add the asset.
How can I receive funds ?
You can receive funds automatically through crypto processing (an invoice will automatically be generated for your client, valid for the time you specify in the settings. After payment, you will receive a notification in the program and by email, provided you enable this notification method in the 'notifications' section). Alternatively, you can receive funds semi-automatically (your client will be invoiced based on the details from one of your forms attached to the asset. Payment receipt in this mode must be verified manually. You will receive a notification if the client clicks the 'I paid' button) or invoice manually via an operator.